Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at support@kitechome.com.

Return Address:
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

If your return is accepted, we'll provide you with return instructions and, where applicable, a return shipping label. Items returned without first requesting authorization will not be accepted.

If you have any questions regarding your return, please contact us at support@kitechome.com.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong product, contact us immediately at support@kitechome.com so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care products (such as beauty items)

• Hazardous materials, flammable liquids, or gases

If you're unsure whether your item is eligible for return, please contact support@kitechome.com before sending it back.

We also do not accept returns on:

• Sale or clearance items

• Gift cards

Exchanges

The quickest way to exchange an item is to return the original product (once approved) and place a new order for the item you want.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification.

To qualify, the item must be unused, unworn, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@kitechome.com.